Frequently Asked Questions
Everything you need to know about your WeShoes experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your new shoes sooner.
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Simply use our online portal to generate a prepaid return label.
How do I know I am ordering the right size?
Each product page features a detailed size guide. We recommend measuring your foot from heel to toe and comparing it to our brand-specific charts for the perfect fit.
Are your materials sustainable?
WeShoes is committed to ethical fashion. Many of our collections feature recycled rubbers, organic cotton, and vegan leather alternatives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to follow your package until it reaches your doorstep.